Looking to do some housekeeping? You can use our segmentation tool to create a list of all of your never-responders. Follow these steps:
- Click on the box connecting the two rules to change it from "OR" to "EXCLUDE".
- Click Save & Get Results
- Take a look at the list -- this should be everyone who has never opened or clicked an email you sent. Click "Save Results."
- Now click "Create Lists" leaving the presets at "All Results" and "A Single List". This is your list of Non-responders.
If you'd like to create a list just of responders, you can use the list you just created to exclude from your master list in another segment.