We do not by default include the account holders email address on sent email campaigns. If you wish to receive a copy of a sent email you must include your email address on one of the mailing lists. Additionally, as with any other email address, our system will not send mail to any address marked as bounced or unsubscribed. If your email address is on the list and mailable please check the following.
To help with possible filtering you can add mail.vresp.com to the safe sender list or address book for your email client. If still having trouble receiving email from VerticalResponse we can provide you with our sending IP ranges, your system administrator can then add these to your whitelist allowing VerticalResponse email to bypass most filters at your domain.