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Do you allow the use of purchased lists?
VerticalResponse only permits use of directly opted in mailing lists. The use of purchased, rented, harvested or other 3rd party lists is prohibited. Please refer to our Terms of Service for ad...
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Where can I find the VerticalResponse Privacy Policy?
You will find the VerticalResponse Privacy Statement on our website - http://www.verticalresponse.com/about/privacy_tos.html We bind all of our clients to the upload agreement and terms of service ...
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How do I allow popups for VerticalResponse?
VerticalResponse occasionally uses popups to provide information or confirmation, or for you to post data to your account or social networks. If popups are blocked, you may be unable to access ...
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What is Click-to-Conversion?
Click-to-Conversion is a simple way to measure visits to your website from emails launched through VerticalResponse. The Click-to-Conversion feature tracks an email recipient as they click from a l...
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How can I update my account time zone and how does it affect my account?
Once logged into VerticalResponse, click on the 'Account' tab. From here you can click the 'Profile' link to access this information within your account. You will see a field called 'time zone', p...
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How does Click-to-Conversion work?
The Click-to-Conversion feature reports on your email recipient as they click from a link in your email to a web page with the appropriate tag. VerticalResponse tracks the visit to the tagged p...
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How can I update the time zone and how does affect my account?
The Time Zone setting in your Account Profile affects the scheduled launch time for emails and postcards. Updating your profile with the correct time zone will help ensure your email and postcard l...
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Why do I need to update my browser to use VerticalResponse?
Browser compatibility is the ability of the Web browser (IE, Firefox, Chrome, etc.) to properly interpret the programming language that renders Web pages. Programming language is understood a l...
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Does VerticalResponse have autoresponder or drip marketing capability?
While it is possible to split test and schedule your campaigns, VerticalResponse does not have auto-response or drip marketing capabilities just yet.Want to let us know how important autoresponde...
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How do I modify my credit card information for existing subscriptions?
In order to modify the credit card used for an existing subscription, you must first add the new credit card to you account. To do this: Log into your account Click the "Account" tab Choose the "C...