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Is it possible to change a URL in an email once it's been launched?
It is possible to change a URL in an email after it's been sent. This can be a useful feature if an email is sent with an incorrect or broken link. To change a link in a sent email follow these...
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What is the purpose of the Calendar in my VerticalResponse account?
The VR Marketing Calendar lets you track sent email, those scheduled for launch in the future, holidays and noteworthy events of your choosing (customer anniversaries or birthdays for example). Sen...
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How do I use the Button Builder?
We suggest using a call-to-action (CTA) button in your email. To help you get started here are a few simple steps: Go to https://buttons.verticalresponse.com/ In the Button Text box enter what you...
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I never received my confirmation email, how do I activate my account?
First check your Junk folder (or other folders where you may have routing rules) in your email client. If still not found our Customer Support team can help, give us a call or send an email. We...
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How do I retrieve the password for my VerticalResponse account?
You can reset the password for your account by visiting the VerticalResponse login page, http://www.verticalresponse.com/login/, and clicking the "Forgot Password" link. You will be prompted to ent...
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How do I unlink a Twitter account?
1. Log into your VerticalResponse account.2. Click on the 'Account' link on the blue navigation bar along the top.3. There will be a sub-menu that opens under the main Account menu- click on 'S...
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How do I unlink a Facebook account?
1. Log in to your VerticalResponse account.2. Click on the 'Account' link on the blue navigation bar along the top.3. There will be a sub-menu that opens under the main Account menu- click on '...
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Why did my email credits expire?
Unused email credits expire automatically 1 year from date of purchase. This information can be found on the purchase page, the confirmation email, and in our Terms of Service on our website -http:...
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Can I share email credits between accounts?
Yes. This service is available for non-profit and Salesforce accounts, and to other accounts for a fee. To share credits across accounts, please let us know the email address of each account yo...
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Are there any set up fees to use VerticalResponse?
VerticalResponse does not charge a set up fee. You can create a new account for free on our website - http://www.verticalresponse.com/freetrial/. Every new account comes with a free trial where...