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My email was halted for "Invalid Postal Address." What does this mean?
The US CAN-SPAM Act requires that all marketing emails include a valid, visible postal address on each sent email. Since VerticalResponse is based in the US, we require this information, even if yo...
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My email has been halted for Size Restriction
Your email was halted for exceeding the mailing limit on your account for the current 24 hour period.Our policy for any new account, or any account mailing to increased number of recipients for the...
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My email has been halted for my From label, what does this mean?
The US CAN-SPAM Act of 2003 requires that all from labels on marketing email be recognizable to the receiver, and related to the content of the email. (IE, you can't say you're sending an email fro...
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My email has been halted for excess white space. What does that mean?
When checking over your email, we saw that there was a lot of distance between the content of your email and the footer. Having that distance can be misleading to your readers, and can cause th...
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My email was halted for "Invalid Merge Fields." What does that mean? Printable View « Go Back
Your email was halted for personalized merge fields that don't have a corresponding list field. This could cause some of your recipients to see a blank space instead of the information you're t...
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App Error: Execution Expired
This error is caused by a temporary issue or timeout. We are sorry for the mishap. If still encountering difficulties, log out of your account and clear your browser's cache and cookies.For Interne...
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App Error: Unclosed quoted field
This error was caused by the presence of an extra comma or quotation mark in your .csv file. VerticalResponse list import uses commas and quotation marks to separate the information from your f...
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App Error: 302 Found
This error appears to have been caused by a temporary issue. We are sorry for the inconvenience.If still encountering difficulties, log out of your account and clear your browser's cache and cookie...
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Canadian Anti-Spam (CASL) Law
Canada has enacted new legislation that could affect your email marketing with VerticalResponse. While we cannot make guarantees about how CASL (Canadian Anti-Spam Legislation) might affect you, we...
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App Error: Fault Code: sf:INVALID_TYPE Fault Message: INVALID_TYPE: sObject type 'lead' is not supported...
Please check the following permissions in your Salesforce Setup (you may need Salesforce Administrator access). - Login to your Salesforce account - Go to Setup | View Installed Packages and...