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Karissa
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Test Kit
Test Kit allows users to preview emails prior to a send. There are three different types of tests:1. Inbox Preview: How their emails will look across different email clients, devices and browsers2....
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Unlaunch an Email
Follow these steps to cancel your email or reschedule it for another time. Want to watch a video instead of reading all this info? Click here!1. Log into your account2. Select Messages3. Click on t...
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Change Account Email Address
If you used the wrong email address when you signed up, you can change it under the Account section.Click the Settings Icon in the top right, then select Edit My Contact Info. The email address is ...
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Delete a Contact From My Account or List
Did you accidentally add a contact to a list? You can easily remove them from a list or from your account. To pull up a specific record on your list, find the Search box on the Contacts tab in the ...
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List Search
Finding an email address or contact in your lists is a breeze! To get started find the Search box on the Contacts tab of your account, you’ll see it in the top right corner of the page.Type in the ...
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Why do I see the message "has already been taken" when I try to add a contact manually?
This error message means is that the email address is already on a mailing list within your account. Once an email contact is in your account, you can just select the lists you want to add it to, n...
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Add Manually
Your list doesn't have to be in an excel spreadsheet, you can create a list just by typing in the contact info you have.Create a list by clicking the green Create new list button.Give your list a n...
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Activate Your VR account
After you set up your new account, you’re going to need to activate it. We’ll send you a confirmation email to the address you used to sign up. All you need to do is click the big button that says ...
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Preview Email
Before you send out your email you'll want to take a look at it without all the editing tools. The Preview button allows you to see everything you've created and give you an idea of what it will lo...
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Why didn't one of my email addresses upload?
During the list upload process our system will pull out any addresses that we know are bad or could cause delivery issues. You'll see on the right side a list of different types of addresses that w...