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Karissa
Articles
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How do I delete VerticalResponse data from my Salesforce account?
There are a few ways to delete data from your VerticalResponse account. You can Mass Delete data from the Data Management tab, you can use the Data Loader (if you are using Enterprise or Unlimited ...
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How is using the Developer Edition of Salesforce with VerticalResponse different than other versions of Salesforce?
When using the Developer edition you will still receive the same great options that all Salesforce users get when using the VerticalResponse app. The only difference is that you'll get access ...
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Can I use personalized merge fields in Surveys?
No, our surveys aren't set up to use merge fields. They'll work in the survey invite email though!
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How much does the VerticalResponse Survey feature cost?
Survey pricing follows a monthly subscription model based on the number of responses your survey receives. There are no contracts or hidden charges, Survey subscriptions start at $13.50 per mon...
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Can I remove or change the logo that appears on each page of my Survey?
By default the logo uploaded as part of your Account Profile will appear on each page of your survey. When designing your survey you can remove the logo by clicking the Clear Logo link found under ...
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How do participants get to the Survey?
There are two methods you can use to allow participants access to your Survey. It should come as no surprise that with VerticalResponse you can send an email to invite participants; these will be i...
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Can I make the Contact Information fields required in a Survey?
It is not currently possible to make the Contact fields required in a VerticalResponse Survey. In a Traditional Survey (but not in a Blindfold Survey) you can present Contact Fields for your an...
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Is there a character limit for URL's?
Yes, links you use will need to keep the length of their URL's under 129 characters. If you have a very long link you can use one of the 2 following URL shortening services to shorten it:BitlyTinyURL
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Can I manually add in survey responses for people who have taken the survey offline?
Yes this is possible, but you need to make sure that your survey allows both invited and anonymous responses.Answer your survey manually, and then clear your cache and cookies after you're done.To ...
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Can I resend a Survey invitation?
You can resend a Survey invitation by either creating a new invitation for your existing Survey or by creating and sending a copy of a past invitation. Login to your account Go to Surveys | Li...