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Can I resend a survey invitation and exclude people who have already filled out my survey?
Yes, it is possible to resend a survey invitation and exclude people who have already responded to your survey. You can either create a new invitation and insert a survey link from the Insert drop ...
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How do I change my survey subscription?
To change your Survey Subscription please follow these steps. Log in to your account Go to on Account | Subscriptions Click on the Actions link to the right of your active subscription Select Modi...
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How do I get started with Surveys?
To access the Survey feature, click the word Surveys on the navigation bar across the top of the screen. If new to Surveys you will see the option to start a survey test drive or to sign up for a s...
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How do I sign up for a survey subscription?
To access the Survey feature, click Surveys on the navigation bar within your account, if new to Surveys you will see the option to start a survey test drive or to sign up for a survey subscription...
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Can I delete an individual survey response?
Unfortunately, we don't have a way to delete or hide individual live responses (only test responses can be deleted).
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How much does the VerticalResponse Survey feature cost?
Survey pricing follows a monthly subscription model based on the number of responses your survey receives. There are no contracts or hidden charges, Survey subscriptions start at $13.50 per mon...
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How do participants get to the Survey?
There are two methods you can use to allow participants access to your Survey. It should come as no surprise that with VerticalResponse you can send an email to invite participants; these will ...
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Are clicks on Survey links tracked in reporting?
We don't currently track clicks on the Survey links. We do record Opens, reflecting when the first page of the Survey is viewed. You will find reporting on Opens for the first page of...
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Why can't I see my respondents freeform comments in the PDF response download?
Freeform comments by Survey participants are not currently visible in the .pdf version of Survey reports. Freeform comments are visible in the CSV version of the downloaded responses.
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Why wasn't contact data collected for my survey respondents?
Contact data will be available for respondents completing Traditional Surveys. Blindfold Surveys are designed to hide contact information. The choice of Traditional vs. Blindfold is established...