Is there any charge for contacting support?

VerticalResponse Customer Support is free to all of our customers! Our product experts are here to help answer any questions you may have on the use of our product, there are NO fees associated with support. We're available from 6am to 5pm (Pacific Time) Monday through Friday. We also offer support via email and chat on weekends from 8:30am - 5pm (Pacific Time).
- Email support: support(at)
- Call support toll free: 1-866-6VERTICAL (1-866-683-7842)
- You will find the Chat link on our website
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