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Karissa
March 02, 2026 18:00
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How to Set Up a Custom Mail Domain

Send email from your own domain in just a few steps.


Step 1: Open Custom Mail Domain

Go to Custom Mail Domain under Default Email Settings and click: 

Setup Custom Domain

Screenshot 2026-03-02 at 10.51.09 AM.png


Step 2: Enter Your Domain

Enter your domain name (example: yourdomain.com) and click Setup Custom Domain.

If the domain is available, you’ll see a confirmation message.

Screenshot 2026-03-02 at 10.49.13 AM.png

Tip: Enter only your root domain (example: yourdomain.com). Do not include http:// or www.


Step 3: Add the DNS Records

After submission, you’ll see the Custom Mail Domain Configuration screen.

Your status will show: Pending Verification

Screenshot 2026-03-02 at 10.49.38 AM.png

Add the DNS records shown on this page to your domain provider (GoDaddy, Cloudflare, Google Domains, etc.).


Add This CNAME Record

Screenshot 2026-03-02 at 10.49.51 AM.png

Copy the Host/Name and Value/Target exactly as shown into your DNS provider.


Add This DMARC (TXT) Record

Screenshot 2026-03-02 at 10.50.21 AM.png

If you’re unsure how to add DNS records, contact your domain provider’s support team.


Step 4: Wait for Verification

After updating your DNS records:

  • DNS changes may take 24–48 hours
  • We automatically check your DNS every hour
  • No further action is required

Step 5: Confirmation

Once verified, your domain will no longer show Pending Verification.

You can now send email using your custom domain.


After Verification

We recommend updating your:

  • From Email Address
  • Reply-To Email Address

To use your new domain.

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