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Why doesn't "Import from HTML" import all my text from my Freeform email?
Many times when this occurs, it's due to an unclosed tag in the code - <p instead of <p>Try running your code through a validator - http://validator.w3.org/ to check for any glaring code issues...
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Can I disable the Text-only version of my emails?
VerticalResponse sends emails in the multi-part MIME format, which requires both the HTML and text formats. There isn't a way to disable the text version of the email.Keep in mind though that when ...
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Why am I seeing extra line breaks in my Text email?
To render well in most email clients VerticalResponse will force a line break at 72 characters in the Text version (as opposed to HTML) of your email. If your text ends right at 72 characters, ...
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How do I create HTML source code for use in the Freeform editor? Printable View « Go Back
Many HTML editors (such as Dreamweaver or Adobe Go Live) can be used to generate HTML. If you don't already have an HTML editor and are unable to code HTML on your own, then we recommend checking o...
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When are the Click-To-Conversion cookies set and when do they expire?
The Click-To-Conversion cookies are set as soon as the recipient clicks a link within your email campaign. They will expire immediately after a purchase is made or 30 days after the initial click ...
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Where do replies to my campaign go?
All replies to your launched email are forwarded to the reply-to address selected in step one of the email creation process. By default this field is populated with the support email address sp...
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How do I make a copy of a sent email?
You can make a copy of an email by going to Email>Sent Email>Actions (next to the email you want to copy)>Make a copy.
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Can I personalize my email message?
You can personalize your email message or subject line through the use of a merge field. When you place a merge field into an email, your recipients will see the data associated with their emai...
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Can I customize the placement of the Social Sharing icons in my email?
The Social Sharing icons are placed at the top of your email by default, but you can disable the default placement and use a merge field to insert the Social Sharing links in another location o...
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Why aren't my anchor links working in some email programs?
Unfortunately, we've noticed that anchor links aren't as reliable as they used to be when sending an email. The major programs still seem to honor anchors, but there are a few notable exception...