• Email

  • Customize Your InstaEmail Template
  • Use Your InstaEmail Template
  • How to Create a List of Unsubscribes or Bounces
  • Trouble logging in to VR Classic? Try disabling autofill.

• Best Practices

  • Is there a way to change the language of the merge field text?
  • When are the Click-To-Conversion cookies set and when do they expire?
  • Why do I see clicks but few, or zero, opens in reporting?
  • Why aren't my anchor links working in some email programs?
  • How do I download a PDF of my email?
  See all 18 articles

• Delivery

  • How can I improve my inbox placement? Better engagement
  • Why is my total sent higher than the total of my lists?
  • Why do I receive both a TEXT and HTML version of my email?
  • What does single opt in mean?
  • Two ways to ensure that your entire email is rendered by default in the iPhone & iPad
  See all 30 articles

• Reports

  • How do I see details on who clicked, opened, bounced or unsubscribed?
  • Why is VerticalResponse adding extra data to the end of the URLs in my email?
  • What constitutes a non-responder in reporting?
  • Which URLs will be tagged with Google Analytics variables in my email?
  • Do hosted versions have tracked links?
  See all 56 articles

• Social Media

  • Can I change the icons in the Social Sharing bar?
  • How can the VR Social Sharing features benefit my marketing efforts?
  • What is a Facebook Business Page? Is it different than my normal Facebook?
  • How do I convert a Facebook Personal Page to a Business Page?
  • When I copy the html to the Static Tab I get a red bar across the top that says "Template Contains the Script Tag" and the Opt In form does not display.
  See all 24 articles

• Library

  • How do I adjust the size of my image?
  • How do I delete an image from the Library?
  • How do I access the library?
  • When are the Click-To-Conversion cookies set and when do they expire?
  • What is the storage limit in the Media Library?
  See all 21 articles

• Canvas

  • Can I customize the placement of the Social Sharing icons in my email?
  • Creating a New Table
  • Do hosted versions have tracked links?
  • Why does VerticalResponse change the links within my email?
  • How do I disable link tracking in my Freeform HTML or Canvas email?
  See all 61 articles

• Wizard

  • Do hosted versions have tracked links?
  • Why does VerticalResponse change the links within my email?
  • Can I change the text or default placement of the Forward-to-a Friend or Hosted Version links?
  • Are links in text only emails tracked?
  • Is there a character limit for URL's?
  See all 48 articles

• Freeform

  • Do hosted versions have tracked links?
  • Why does VerticalResponse change the links within my email?
  • How do I disable link tracking in my Freeform HTML or Canvas email?
  • Are links in text only emails tracked?
  • Is there a character limit for URL's?
  See all 44 articles