How do I create anchor links in the canvas editor?

Karissa

April 29, 2024 22:24

First you'll need to identify anchors:

1. Click your cursor anywhere you would like to insert an anchor.
2. Specify an anchor name. Use a one word name and be sure not to use any spaces, as this can sometimes break an anchor.

After you specify all your anchors, when you're ready to create a link:

Highlight your link text with your cursor
Click the link icon
From the prompt, change "Link Type" to "Link to anchor in the text"

4. Choose the name of the anchor you'd like to link to

First you'll need to identify anchors:

1. Click your cursor anywhere you would like to insert an anchor.

2. Specify an anchor name. Use a one word name and be sure not to use any spaces, as this can sometimes break an anchor.

After you specify all your anchors, when you're ready to create a link:

1.Highlight your link text with your cursor

2.Click the link icon

3.From the prompt, change "Link Type" to "Link to anchor in the text"

4. Choose the name of the anchor you'd like to link to.

Please keep an eye out for customers who report random anchors appearing in their emails.

If you hear from a customer who encounters this issue, you should take a look at the HTML tab and see if you see tags such as this next to the anchors:

<a name="cke_range_marker"></a>"

This is a new bug and we are still trying to unravel the mystery of why CK Edit is dumping in these anchors.

Please try to gather the following information from these customers:

OS
Browser
Details about how they added this content to their email

Copied and pasted from Word? Added HTML from an external source? Used our Editor to create the content?

Add-Ons

Try to get the customer to take a screen capture of any extensions or plugins that they have installed on their browser.

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