• How do I see details on who clicked, opened, bounced or unsubscribed?
• Why is VerticalResponse adding extra data to the end of the URLs in my email?
• What constitutes a non-responder in reporting?
• Which URLs will be tagged with Google Analytics variables in my email?
• Do hosted versions have tracked links?
• What types of reporting does VerticalResponse currently have?
• Where can I view my Click-to-Conversion reporting?
• How do I pass the ROI Purchase Amount from my website back to my account?
• Is VerticalResponse sending any personally identifying information to Google?
• What is the recommended format for the ROI Purchase Amount value?
• How do I download my reporting data?
• How are opens tracked in email reporting?
• Are links in text only emails tracked?
• Why do click numbers appear greater in summary reporting that they do in the downloaded list?
• Is the ROI Calculator reporting 100% accurate?
• How are click-through percentage rates calculated?
• Are mailto links tracked as clicks in reporting?
• Why is my link not loading or breaking every time I turn on Google Analytics in VerticalResponse?
• How are open percentage rates calculated?
• Can I see soft bounces over hard bounces?
• If a recipient clicks the hosted version of an email instead of opening the message, does it get counted as an "open"?
• What is the ROI Calculator?
• Why is my total sent lower than the total of my lists?
• How often is email reporting updated?
• What is the purpose of the Message Inbox in my VR account?
• When are the Click-To-Conversion cookies set and when do they expire?
• Where do replies to my campaign go?
• Why do I see clicks but few, or zero, opens in reporting?
• How do I make a copy of a sent email?
• How do I get my report to open as a CSV?