How do I download my reporting data?

You can download reporting data for sent emails in either a comma delimited (.csv) or tab delimited (.txt) file. Please follow these steps.

1. Log in to your VerticalResponse account
2. Locate your email in the Reports section of the Home page
3. Click the Actions link and choose Download Lists
4. Select the file format as either .csv or .txt
5. Choose the information you want to export from the What to Download options
6. Select the Fields to Include from your list

A description of the various response types follows.

• clicked respondents are those who have clicked a link in your email.
• opened respondents are those who have opened the HTML version of your email.
• bounced emails that were rejected by the receiving email server.
• unsubscribes are those who have clicked the unsubscribe link in your email.
• non-responders are those who have taken none of the actions described above (they have not clicked, opened or unsubscribed)