1. Verticalresponse
  2. Vertical Response Classic (VRC)
  3. Email
  4. Reports

Why do I see clicks but few, or zero, opens in reporting?

Avatar
Karissa
January 15, 2021 23:17
Follow
Opens are only possible with HTML email, it's not possible to record opens for text-only emails. A recipient who clicked a link in a text-only email message will be tracked as a clicker however they will not be tracked as an opener.

Open are tracked by a small, transparent image placed in an HTML email. Once the image is rendered an open is recorded. As tracking opens relies on rendering of this image it's not possible to track opens for text-only or text versions of an email message. Additionally image blocking in the email client will prevent an open from being recorded.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.

Articles in this section

  • How do I see details on who clicked, opened, bounced or unsubscribed?
  • How do I see details on who clicked, opened, bounced or unsubscribed?
  • Why is VerticalResponse adding extra data to the end of the URLs in my email?
  • What constitutes a non-responder in reporting?
  • Which URLs will be tagged with Google Analytics variables in my email?
  • Do hosted versions have tracked links?
  • What types of reporting does VerticalResponse currently have?
  • Where can I view my Click-to-Conversion reporting?
  • How do I pass the ROI Purchase Amount from my website back to my account?
  • Is VerticalResponse sending any personally identifying information to Google?
See more
Powered by Zendesk