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Articles
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What are the capabilities of the different email editors?
VerticalResponse provides four different email editors to help customers create email messages. When working with any of these for the first time we recommend clicking the Watch a Demo link found w...
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How do I use images from my Library in my Freeform Email?
To use an image in the media library for your freeform email:1) Go to Tools | Library2) Click on the name of the image you want to use. You'll see the full url.3) Copy the full image url4) Go bac...
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I made a copy of a sent email but the text version shows old content
If you made a copy of a sent email but the text version is showing old content, it is likely that the "Generate Text Version Automatically" checkbox is unchecked. If this box is unchecked, it will ...
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Now that Gmail automatically displays my images, how will this affect my Open Rate?
Now that the images will be automatically displayed when you open up an email, your Open Rates will be more accurate. This will positively affect your Open Rates. For more information, please c...
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How do I add the Forward to a Friend link in the Freeform Editor?
To insert the Forward to a Friend link into your email, please follow these steps: Place your mouse cursor where you want the merge field to appear Click Insert from the drop down menu on the ...
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Facebook: How do I change the image for email social sharing?
For a Canvas or Freeform email, you can set the default image for Facebook social sharing by putting the below code in the head section of the HTML code (after <head> and before the head section ...
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How can I disable link tracking in my email?
To disable click tracking for individual links in a Freeform HTML or Canvas email you must insert 'nr_' before the 'http:' of a given link.For example: <a href="nr_http://www.verticalresponse.com" ...
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Pasting from External Sources
When you paste text or images copied from external sources, such as Microsoft Word, websites, PDFs or another email, it can cause editing issues as well as display issues in other email clients...
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Creating a New Table
Adding a TableVerticalResponse offers robust email creation tools through our Canvas (WYSIWYG) Editor. If you want to take advantage of the full capabilities of this editor it is essential that you...
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Do hosted versions have tracked links?
If a user clicks on the hosted version from the link in their email, then yes, their link clicks will be tracked. If they click on the archived version of the email (like the link used for soci...