Features
Pricing
Partner
Blog
Support
More
Terms of Services
Privacy Policy
Karissa
Articles
-
Why does VerticalResponse change the links within my email?
In order to track clicks VerticalResponse encodes every link in in your email; these will start with cts.vresp.com. When recipients click these links our servers track the click and render the corr...
-
How do I disable link tracking in my Freeform HTML or Canvas email?
To disable click tracking for individual links in a Freeform HTML email you must insert 'nr_' before the 'http:' of a given link as in the following example:nr_http://www.verticalresponse.comTh...
-
Can I change the text or default placement of the Forward-to-a Friend or Hosted Version links?
To change either the text or default placement of either the Forward-to-a Friend or Hosted Version links follow these steps. When editing your email, click Email Options at the top of the page...
-
Are links in text only emails tracked?
Our system looks for the http:// at the beginning of the URL to append tracking code. As long as you have the http:// at the start of the url they are tracked. If the link just starts off with www....
-
Is there a character limit for URL's?
Yes, links you use will need to keep the length of their URL's under 129 characters. If you have a very long link you can use one of the 2 following URL shortening services to shorten it:BitlyT...
-
Is there a way to change the language of the merge field text?
VerticalResponse allows you to create merge fields that allow you to customize your email with information from your list, like first and last names, address, etc. Generally, the merge field wi...
-
How do I convert a Wizard email into a Canvas email?
If you have a Wizard email already created, but want more editing or customization options, you can use your existing draft to create a new Canvas email. To convert a Wizard email into a new Ca...
-
Can I alter the layout of an existing Canvas template?
If you don't find the exact layout you’re looking for with the templates available in the Canvas, you can alter the existing layouts to suit your needs. The current layouts are designed as a st...
-
Can I disable the Text-only version of my emails?
VerticalResponse sends emails in the multi-part MIME format, which requires both the HTML and text formats. There isn't a way to disable the text version of the email.Keep in mind though that w...
-
Why am I seeing extra line breaks in my Text email?
To render well in most email clients VerticalResponse will force a line break at 72 characters in the Text version (as opposed to HTML) of your email. If your text ends right at 72 characters, on a...