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How do I save my email when it exceeds the 45kb limit?
The size limitation is in place to help ensure the best possible email delivery. The larger the email, the longer it will take for recipients to download and view. Please follow the link below for ...
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I made a copy of a sent email but the text version shows old content
If you made a copy of a sent email but the text version is showing old content, it is likely that the "Generate Text Version Automatically" checkbox is unchecked. If this box is unchecked, it w...
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Now that Gmail automatically displays my images, how will this affect my Open Rate?
Now that the images will be automatically displayed when you open up an email, your Open Rates will be more accurate. This will positively affect your Open Rates. For more information, please...
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How do I add the Forward to a Friend link in the Canvas Editor?
To insert the Forward to a Friend link into your email, please follow these steps: Place your mouse curser where you want the merge field to appear Click Insert from the drop down menu on the left...
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Facebook: How do I change the image for email social sharing?
For a Canvas or Freeform email, you can set the default image for Facebook social sharing by putting the below code in the head section of the HTML code (after <head> and before the head sectio...
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How can I disable link tracking in my email?
To disable click tracking for individual links in a Freeform HTML or Canvas email you must insert 'nr_' before the 'http:' of a given link.For example: <a href="nr_http://www.verticalresponse.com" ...
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Pasting from External Sources
When you paste text or images copied from external sources, such as Microsoft Word, websites, PDFs or another email, it can cause editing issues as well as display issues in other email clients as ...
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How do I create anchor links in the canvas editor?
First you'll need to identify anchors:1. Click your cursor anywhere you would like to insert an anchor.2. Specify an anchor name. Use a one word name and be sure not to use any spaces, as this c...
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Do hosted versions have tracked links?
If a user clicks on the hosted version from the link in their email, then yes, their link clicks will be tracked. If they click on the archived version of the email (like the link used for soci...
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Why does VerticalResponse change the links within my email?
In order to track clicks VerticalResponse encodes every link in in your email; these will start with cts.vresp.com. When recipients click these links our servers track the click and render the ...