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Articles
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Can I change the text or default placement of the Forward-to-a Friend or Hosted Version links?
To change either the text or default placement of either the Forward-to-a Friend or Hosted Version links follow these steps. When editing your email, click Email Options at the top of the page...
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Are links in text only emails tracked?
Our system looks for the http:// at the beginning of the URL to append tracking code. As long as you have the http:// at the start of the url they are tracked. If the link just starts off with www....
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Is there a character limit for URL's?
Yes, links you use will need to keep the length of their URL's under 129 characters. If you have a very long link you can use one of the 2 following URL shortening services to shorten it:BitlyTinyURL
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Is there a way to change the language of the merge field text?
VerticalResponse allows you to create merge fields that allow you to customize your email with information from your list, like first and last names, address, etc. Generally, the merge field will l...
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How do I access the text version of my email in the Wizard?
To get to the text version of your email in the wizard editor, first click the email options tab. Uncheck the box for Auto-Generate Text message, and click ok. The text version will appear unde...
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How do I convert a Wizard email into a Canvas email?
If you have a Wizard email already created, but want more editing or customization options, you can use your existing draft to create a new Canvas email. To convert a Wizard email into a new Canvas...
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Can I insert a PayPal button into an email?
The short answer is we don't recommend it.The code that Paypal provides for you is a form, which won't work in most email clients. At one time, forms were usable in email, but since they could be ...
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Can I disable the Text-only version of my emails?
VerticalResponse sends emails in the multi-part MIME format, which requires both the HTML and text formats. There isn't a way to disable the text version of the email.Keep in mind though that w...
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Why am I seeing extra line breaks in my Text email?
To render well in most email clients VerticalResponse will force a line break at 72 characters in the Text version (as opposed to HTML) of your email. If your text ends right at 72 ch...
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When are the Click-To-Conversion cookies set and when do they expire?
The Click-To-Conversion cookies are set as soon as the recipient clicks a link within your email campaign. They will expire immediately after a purchase is made or 30 days after the initial cl...