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Karissa
Articles
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Where do replies to my campaign go?
All replies to your launched email are forwarded to the reply-to address selected in step one of the email creation process. By default this field is populated with the support email address sp...
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How do I make a copy of a sent email?
You can make a copy of an email by going to Email>Sent Email>Actions (next to the email you want to copy)>Make a copy.
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How do I turn off auto save?
Autosave is an optional feature (defaulted on) that automatically saves your work when you click in and out of fields. This will guard against lost work if your browser or computer crashes...
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Can I personalize my email message?
You can personalize your email message or subject line through the use of a merge field. When you place a merge field into an email, your recipients will see the data associated with their email ad...
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Can I customize the placement of the Social Sharing icons in my email?
The Social Sharing icons are placed at the top of your email by default, but you can disable the default placement and use a merge field to insert the Social Sharing links in another location of ...
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Why aren't my anchor links working in some email programs?
Unfortunately, we've noticed that anchor links aren't as reliable as they used to be when sending an email. The major programs still seem to honor anchors, but there are a few notable exceptions. A...
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How do I download a PDF of my email?
You can download a PDF version of your email from the preview page (step 3 in the email creation process. Navigate to the preview page and look for the box containing the email subject line. On the...
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Why did my test email go to Spam?
Test messages have a higher chance of going to bulk folder because we send two identical emails with the same subject from the same server. So one or both emails may be filtered depending on how fr...
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Why is the email I received telling me to fix merge fields?
Merge fields serve as placeholders for data that will be replaced with information from your records, user information, or company information. For example, you can place a merge field in an email ...
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Why Won't My Merge Fields Work in My Test Message?
When you set up merge fields in an email, the merge tag is looking at the associated list data for that contact, and inserting that information into the body of your email. When you test your email...