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Karissa
Articles
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What are the capabilities of the different email editors?
VerticalResponse provides four different email editors to help customers create email messages. When working with any of these for the first time we recommend clicking the Watch a Demo link found w...
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I made a copy of a sent email but the text version shows old content
If you made a copy of a sent email but the text version is showing old content, it is likely that the "Generate Text Version Automatically" checkbox is unchecked. If this box is unchecked, it will ...
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Now that Gmail automatically displays my images, how will this affect my Open Rate?
Now that the images will be automatically displayed when you open up an email, your Open Rates will be more accurate. This will positively affect your Open Rates. For more information, please...
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How do I add the Forward to a Friend link in the Wizard Editor?
To insert the Forward to a Friend link into your email, please follow these steps: Place your mouse courser where you want the merge field to appear Click Insert from the drop down menu on the l...
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How can I disable link tracking in my email?
To disable click tracking for individual links in a Freeform HTML or Canvas email you must insert 'nr_' before the 'http:' of a given link.For example: <a href="nr_http://www.verticalresponse.c...
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Pasting from External Sources
When you paste text or images copied from external sources, such as Microsoft Word, websites, PDFs or another email, it can cause editing issues as well as display issues in other email clients...
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How can I improve my inbox placement? Better engagement
It's time to take a good look at your engagement scores (opens and clicks). Has there been a noticeable decline over the past few months? You may be unintentionally defining yourself ...
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Why is my total sent higher than the total of my lists?
If your total sent email size is greater than the total number of records showing in your list this generally indicates that addresses have been deleted from the list since the email campaign was s...
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Why do I receive both a TEXT and HTML version of my email?
Email is delivered in a Multi-part MIME format, meaning email messages are sent as an HTML with a text back-up version. When sending a test email you will receive a copy of both the Text and HT...
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What does single opt in mean?
Single opt in mailing status means that your contact signed up through an opt in form on your site, but did not click the confirmation link in the follow-up email we sent them. Since we weren't abl...