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Articles
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Two ways to ensure that your entire email is rendered by default in the iPhone & iPad
There have been some recent issues with iPhone and iPad users unable to see full emails. The first thing to note is that this appears to be linked to the recipient's inbox configuration. Users with...
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Can I see soft bounces over hard bounces?
If you have a specific campaign with an unexpected bounce rate, we can pull the bounce back report so you can see if any of the receiving servers sent back a message as to why the email was bou...
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When are the Click-To-Conversion cookies set and when do they expire?
The Click-To-Conversion cookies are set as soon as the recipient clicks a link within your email campaign. They will expire immediately after a purchase is made or 30 days after the initial click ...
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My sent email is Pending Approval, what does this mean?
Every email sent through VerticalResponse is manually checked for compliance with our policies and Federal CAN-SPAM laws. When your email is Pending Approval, it means it is waiting in the approv...
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Does VerticalResponse allow mailing to distribution or distro lists?
No. Mailing to distribution lists can negatively impact your reporting stats, as any opens made by the recipients will only register for the distro address. In addition, if one of the final recipie...
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Can I pull a bounce report for my sent email?
We don't currently have a way for customers to pull detailed bounce reports themselves, but we are working on a way so that you'll be able to do this in the future. In the mean time, please contact...
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Why are my images not showing up in my inbox?
Outlook and other email programs are often set to block images in email by default. You can make sure that you have images set to display by default in Outlook. You may see a message at the top...
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Why can't I see all of my test emails in Gmail?
If you cannot see more than one of your test emails but you know that you have sent more than one, this is because Gmail uses Conversational Threading, an action which groups emails from the same s...
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Why does my test email look different from the Preview?
Sometimes your email preview can look very different on the website and in your email client; Hotmail, Yahoo, Outlook, Gmail, etc. The root of this difference is that there is no universal stan...
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What kinds of lists can I use with VerticalResponse?
VerticalResponse is an opt-in email service provider, which means that we allow lists of people who have explicitly signed up to hear from you. This can include contacts that come from: An opt...