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Articles
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Why did I receive the text only version and not the html version of my Test email?
If you haven't already, please check your spam or junk mail inbox to see if the HTML test version went there. The word "Test" in the subject line will occasionally trigger spam filters. If not th...
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How do spam filters work?
SPAM filters for incoming email go through a number of checks before routing to the inbox, the junk folder, quarantine or even returning them outright based on the total spam score. There are many ...
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Does VerticalResponse have autoresponder or drip marketing capability?
While it is possible to split test and schedule your campaigns, VerticalResponse does not have auto-response or drip marketing capabilities just yet.Want to let us know how important autorespon...
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What is DKIM, and does VerticalResponse use it?
On a very basic level, DKIM is technology that looks at the sender’s domain (after the @ sign) and verifies to see if the email did, in fact, come from that domain. If it doesn’t match then there ...
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What is SPF, and does VerticalResponse use this?
SPF stands for Sender Policy Framework. It's an email authentication system that verifies that a message came from an authorized mail server. SPF is designed to detect messages from spammers ...
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What is mail.vresp.com?
You've probably seen the sending address of your VerticalResponse emails looks a little different than your own sending address, or you've talked to support and they told you to try adding mai...
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Do you have any advice on how to improve deliverability?
Some useful information on improving deliverability:VerticalResponse, Email Delivery & You: https://verticalresponse.com/blog/the-ultimate-email-delivery-guides/Email Delivery: Authentication, ...
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Can I send mail to my LinkedIn contacts through VR?
No. Sending unsolicited mail to your LinkedIn contacts is a violation of both LinkedIn and VerticaltResponse terms of service. You can use one of our opt in forms to gather consent before maili...
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What do the various states under Launch Date for a sent email indicate?
For sent email the Launch Date column indicates the date and time your email was launched. During launch however there are various states indicating where in the launch process your email campa...
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How are replies to sent emails processed?
When a recipient of your email message replies to your email (by hitting the reply button), that reply will be sent to our system and we then auto-forward it to your designated "Reply To Email Ad...