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How often can I send email using VerticalResponse?
Per our terms of service, there are no mailing frequency limitations for customers under our Pay As You Go plan or with a Pay Monthly subscription and a Master List of 40,000 or fewer email add...
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Daylight Savings Time & Scheduling an Email out (Time Change)
If you scheduled your email to go out at a specific time and it’s been automatically changed to either an hour earlier or an hour later, it's sometimes due to Daylight Savings Time. If you sched...
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I've done a mass debounce, so why are some of my contact still bounced?
When we do a mass debounce, we're only debouncing contacts that have bounced up to one year ago. It's possible that many of your contacts bounced more than a year ago.Anyone who bounced more th...
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Now that Gmail automatically displays my images, how will this affect my Open Rate?
Now that the images will be automatically displayed when you open up an email, your Open Rates will be more accurate. This will positively affect your Open Rates. For more information, please che...
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Why does a "show quoted text" link appear at the top of my VerticalResponse test email in Gmail?
A "Show quoted text" link may appear at the top of your VerticalResponse test emails while viewing them in Gmail. This is because Gmail uses Conversational Threading, an action which groups emails ...
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Basic Whitelisting Information
If you or your members are not receiving test or launched messages, it's possible the receiving mail server is blocking or filtering your message before it's delivered to the inbox. A possible solu...
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Can I change the icons in the Social Sharing bar?
It’s not currently possible to selectively add to or remove individual icons from the Social Sharing bar. While you disable or can alter the placement of the Social Sharing bar in your email th...
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How can the VR Social Sharing features benefit my marketing efforts?
Any VerticalResponse email you send can instantly be posted to Twitter and Facebook accounts that are linked to your VerticalResponse account. This includes both Facebook Personal and Business Page...
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What is a Facebook Business Page? Is it different than my normal Facebook?
Yes, it is different than your personal account. It is a free Page that Facebook allows you to create specifically to market your business. Each Page is tied to a personal account, which is wh...
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How do I convert a Facebook Personal Page to a Business Page?
Did you set up your business's Facebook page as a personal profile, instead of a business page? Have you been wanting to transfer it to a business page but were frustrated because you weren't able ...