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How do I adjust the size of my image?
There are several ways to change the size of your image. You can re-size it through external software such as Photoshop, GIMP, or Paint. The other option is in your account using Pixlr, located in ...
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How do I delete an image from the Library?
To delete an image from your Library, follow the steps listed below. Click on Tools | Library from the main navigation bar Browse your mouse over the image and click on the trash-can that appe...
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How do I access the library?
Your account has a media library with 25MB of available storage for your images. All images must be in either .gif or .jpg formats and should have a resolution of 72 DPI. To Access the media librar...
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When are the Click-To-Conversion cookies set and when do they expire?
The Click-To-Conversion cookies are set as soon as the recipient clicks a link within your email campaign. They will expire immediately after a purchase is made or 30 days after the initial cl...
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What is the storage limit in the Media Library?
The Media Library provides you with 25MB of free storage for your images. There is no limit on the number of images you can store.
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How do I upload an image into the Library?
With VerticalResponse you can upload up to 25MB in images into the Library within your account. To upload an image into your library, follow these steps. Click on Tools | Library from the naviga...
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When I send myself a test message, I get a different image than what I uploaded
This can happen occasionally when you upload a new image with the same name as a previously uploaded image.Even though the image itself is different, the file path is the same, and so the servers l...
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How do I add an image to a folder inside the media library?
You can create folders and sub-folders and add images to any folder in your Media Library. If the image is already inside your library and you are using Internet Explorer, you can drag and drop you...
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I sent an email with two different images in it but the same image showed for both. Why?
** KNOWN ISSUE. PLEASE SUBMIT TRACKING TICKET**This may occur if you're working from a copy of a previously sent email and a new image is uploaded with the same name as an image that was alread...
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How do I insert an image into an email?
You can insert an image from your VerticalResponse Library, from your computer, or from another website. To insert an image into your email from your computer: Open your email draft and place you...