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Articles
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Lost Unsaved Data, Can I Retrieve It?
We're really sorry to hear when customers lose data that they've been working on for a long time. Sometimes, especially when you've been working in the editor for a long time, you could experien...
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Why does my test email look different from the Preview?
Sometimes your email preview can look very different on the website and in your email client; Hotmail, Yahoo, Outlook, Gmail, etc. The root of this difference is that there is no universal standard...
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It's my first time using VerticalResponse. How do I get started?
Welcome to VerticalResponse!Thanks for signing up. At VerticalResponse we are committed to making email marketing quick and easy! Check out these great resources to help you get started. If you...
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Can I put an opt-in form in an email?
The opt in form does not work in the body of an email; it is one of many things not supported by email clients and browsers when it comes to the HTML coding of an email. However, if you want to...
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How do I change the email reply address after launching my email?
The reply address specified when launching your email is the address our system uses to redirect customer replies. To change the email reply address after your email has been launched follow thes...
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Is there a way to post an archive of my past emails sent through VerticalResponse on my website?
Yes there is! After you sign into your VerticalResponse account, go to the dashboard for the Sent Email you would like to share and click the "Share Email" link in the left column (as in the screen...
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How often can I send email using VerticalResponse?
Per our terms of service, there are no mailing frequency limitations for customers under our Pay As You Go plan or with a Pay Monthly subscription and a Master List of 40,000 or fewer email add...
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How To Attach Digioh Files To Your Email
Step 1: First thing’s first, log into your Digioh account. Once you’re logged in, hit the Add New File button Step 2: Now it’s time to choose the file you want to upload and select the options Dig...
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Now that Gmail automatically displays my images, how will this affect my Open Rate?
Now that the images will be automatically displayed when you open up an email, your Open Rates will be more accurate. This will positively affect your Open Rates. For more informati...
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Can I share email credits between accounts?
Yes. This service is available for non-profit and Salesforce accounts, and to other accounts for a fee. To share credits across accounts, please let us know the email address of each account you wa...