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Where do I find the Segmentation feature?
To start using the Segmentation feature, follow these steps: Log into your VerticalResponse account Click Lists on the navigation bar Click the Segments link Click New Segment to start You wi...
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What is meant by opt-in verification and why might this be required?
At VerticalResponse we work hard to maintain consistently high email delivery rates for all our customers. An important part of this effort requires that we allow only good quality mailing list...
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What are some examples of List Rules?
Specific examples depend on the data within your uploaded mailing lists. A few generic examples are listed below. Example 1 - Using standard fieldsFind all records on List A, List B and List C wh...
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How do the AND,OR and EXCLUDE operators work with Segmentation?
AND operator The AND operation will return results that satisfy all of the defined rules within your segment. This operation tends to produce a smaller result set since it’s more restrictive. OR op...
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How often can I send email using VerticalResponse?
Per our terms of service, there are no mailing frequency limitations for customers under our Pay As You Go plan or with a Pay Monthly subscription and a Master List of 40,000 or fewer email address...
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How do I remove all Non-Responders from my lists?
You can use our segmentation tool to create a list of all of your non-responders.To do so:1. Go to Lists | Segments2. Click the New Segment button3. Name the list something like Nonresponders a...
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Can I create a new list from an external file in Salesforce?
It is possible to import an external mailing list, in either a .txt or .csv format; however, you cannot use the Update Statistics feature since the list data lacks any association to existing Sales...
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How do I import my contacts from Hotmail?
You can import your Hotmail contacts as a new list or append to an existing list in your account. Follow these steps: Login to your account Go to Lists > New Review the Terms of Service, click the...
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What is the purpose of the Message Inbox in my VR account?
The Message Inbox receives copies of important messages about your account, including list load reports, activity reports and email decline messages. The Message Inbox will be BOLD when new mail ha...
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How do I import my contacts from Outlook?
Any list you upload into VerticalResponse must be in either .csv (comma delimited) or .txt (tab delimited) format. If using Microsoft Outlook, please follow these steps to export your contacts: Op...