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Karissa
Articles
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List Import Error: Incorrect number of fields
This error usually comes up when there is a formatting error in the list (csv/txt) file. We usually see this when there are delimiters in the data column for the file - when commas are within a cel...
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How often can I send email using VerticalResponse?
Per our terms of service, there are no mailing frequency limitations for customers under our Pay As You Go plan or with a Pay Monthly subscription and a Master List of 40,000 or fewer email add...
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How do I use my VR account with Facebook's "Build Audience" feature?
Facebook has a "Build Audience" feature available for its Pages users which allows them import a VerticalResponse mailing list and invite those contacts to "Like" or "Follow" that Page.To import yo...
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Can I select just a few contacts from a list to mail to?
It's not possible to send an email to just a few specific contacts on a list. You'll have to do is generate a brand new list that has only the contacts you want to mail to, and then mail to it....
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List upload requirements
First, ensure that your list is in the proper format. Your list must be in either a .csv (comma delimited) or .txt (tab delimited) format to import into your VerticalResponse account.We recommend e...
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How do I import a new mailing list into my account?
Any list you upload into VerticalResponse must be in either .csv (comma delimited) or .txt (tab delimited) format. Login to your account and go to Contacts and then "Upload New List" Type in the ...
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What happens when I uncheck the Update My Leads and Contacts option when I launch my email campaign?
When this option is checked, VerticalResponse will update the VR Email History and either the Activity History or Campaign History objects (depending on the type of list) with an initial indica...
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Lead or Contact shows both "Bounced" and "Opened" (or Clicked) for an email campaign
This is rare, but it is possible with an errant "out-of-office" reply. Out of office replies can on occasion be interpreted as a bounce in VerticalResponse, but if the recipient is there and opens ...
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Can I attend a VR for AppEx product demonstration?
We have a recorded webinar for common questions about your VR account here: http://help.verticalresponse.com/how-to/tutorial/webinar_tips/. You'll find this demonstration, Using VerticalRespons...
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My Activity History is not updating in Salesforce
When activity history doesn't update, make sure that you sent to a Mass Email list (it will say "Salesforce Mass Email" at the end of the list name) and that you checked the box to update leads and...