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Articles
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How to Create a List of Unsubscribes or Bounces
How do you remove bounces and unsubscribes from your active mailing list? A bounce occurs when an email is undeliverable to a particular recipient. Emails normally bounce because the address is inv...
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Trouble logging in to VR Classic? Try disabling autofill.
Trouble logging in to VR Classic? Try disabling autofill.If you’re having trouble logging in to your VR Classic account, it may be an issue with autofill automatically filling in some of your infor...
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How is the email time zone determined?
When you schedule an email and pick a time to send, we determine the time zone according to the time that is set on your computer.If you're a globe-trotter who starts their day in San Francis...
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Where can I find email header information?
Email headers include tracking information for an individual email, detailing the path a message took as it crossed mail servers. If you need to find that info, probably for our delivery team, this...
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What is DKIM?
DKIM is a technology that looks at the sender’s domain (after the @ sign) and verifies if the email really did come from that domain. If it doesn’t match then there's a possibility that the email ...
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Reporting Abuse
If you think someone is violating any of our Terms of Service, please notify us immediately. If you received spam you think came from a VerticalResponse user, we want to hear about it.Please...
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Gmail automatically displays my images, will this affect my Open Rate?
Gmail made some changes to their system, and now images are displayed automatically when an email is opened. This is good news for you- you'll probably see a better open rate for your Gmail readers...
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What should I do if I receive an email I didn't sign up for?
We have strict rules about lists mailed through our system and all email addresses should've signed up to receive emails. If you feel you've received one that you didn't sign up for, let us k...
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Spamcop
SpamCop.net is a third-party spam reporting service that allows recipients of unwanted emails to report the sender to their Internet Service Provider. Some organizations use SpamCop's reporting...
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Will the Delivery/Abuse team call me about my issue?
Our delivery team communicates via email, not over the phone. We keep written records of all the interactions so you can get great help with any delivery questions.