My email has been halted for excess white space. What does that mean?

When checking over your email, we saw that there was a lot of distance between the content of your email and the footer. Having that distance can be misleading to your readers, and can cause them to not see the footer with the option to unsubscribe and your postal information. It's our policy that the footer has to be easily visible, so to launch your email, take out the extra space at the end. 

If you look at your email and and can't remove the extra space, you may have a <div height> tag left over from a copy or template that's controlling the total height of your email.

Here's how you can check for that:
In Canvas, click on the HTML tab, and hit Ctrl+F to open up the search box on your browser. Search for <div and look for a tag that has the attribute height. It will look something like this:

<div style="background-color: rgb( 0, 0, 0); height: 3246px;" align="center" height="3246px">

You probably noticed that there are two places that height shows up in that tag. It's actually pretty common, but not universal. If you see that in your div tags, you need to remove them both to get rid of the spacing issue. When you're deleting, make sure that your attributes have opening and closing quotation marks, and that any attribute that starts with style, ie: style="blah blah blah;" has a semicolon between each new element. So, when you're done with the example above, it will look like this:

<div style="background-color: rgb( 0, 0, 0);" align="center" >

Visual organization elements like divs and tables will stretch to fit the content, so no need to worry that your email will disappear if you remove the height bit. However, things like images need a height attribute, so it's best to adjust those through the graphical interface. 

A final note: you may have to go through several div tags to remove the correct height element. We've found that if there's a div causing the issue, it's usually near the top, but we can't guarantee that. However, they'll usually stand out because they have a number in the thousands.

As always, if you have any questions, please reach out to support. 
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request



Please sign in to leave a comment.