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Purchase
After you've decided on a package, it's time to make your purchase. There are 3 quick steps to add the new package and features to your account. Select if you want to pay monthly, or pay in advanc...
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Salesforce Campaign History not updating
Go to the Campaign "Campaign | Campaign Name" in question and click "advanced setup" Default Member Status values are usually "Responded" and "Sent". VR needs "bounced", "opened", "clicked" and ...
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Editing HTML text/link colors
Scenario 1: Text colorAn Email Canvas/Freeform HTML email campaign has a black background so the VR unsubscribe and postal address text in the footer is not visible. Only the links are visible in t...
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How to Change the Color of Specific Links using the Canvas
Ever have a customer who is desperate to have one or all of their links a certain color, but it's not displaying consistently? Because some email clients ignore the settings in the HTML body tag, t...
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How do I create a Partner sub-account?
There are two places within your account where you can create a sub-account: the Dashboard and the Administer Accounts page. Account Page:1. Log into your main partner account2. Click on the "Creat...
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No Leads and/or Contacts are being transfered to VerticalResponse from Salesforce.com
Salesforce Leads and Contacts require the 'Email Opt Out' field enabled and visible in order for VerticalResponse to be able to access these records. The following information will guide you throug...
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How do I change the status of an address from "Single Opt-in" to "Mailable"?
It is possible to make a single opt-in email address mailable even when they haven't been able to receive the verification email in their email accounts.Note: Please remind your potential subscribe...
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Creating a New Table
Adding a TableVerticalResponse offers robust email creation tools through our Canvas (WYSIWYG) Editor. If you want to take advantage of the full capabilities of this editor it is essential that you...
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What does the term "Double Opt-in" mean?
Double opt-in refers to a sign-up process where a new subscriber fills out an online form to join a mailing list and is then sent a verification email asking them to click a link to verify their si...
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Can I change the icons in the Social Sharing bar?
It’s not currently possible to selectively add to or remove individual icons from the Social Sharing bar. While you disable or can alter the placement of the Social Sharing bar in your email there ...