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How often is email reporting updated?
Reporting for sent email typically starts updating within minutes after your email has been delivered to recipients. Please note that there may be a slight delay in the email delivery process a...
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What is the purpose of the Message Inbox in my VR account?
The Message Inbox receives copies of important messages about your account, including list load reports, activity reports and email decline messages. The Message Inbox will be BOLD when new mail ha...
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When are the Click-To-Conversion cookies set and when do they expire?
The Click-To-Conversion cookies are set as soon as the recipient clicks a link within your email campaign. They will expire immediately after a purchase is made or 30 days after the initial click ...
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Where do replies to my campaign go?
All replies to your launched email are forwarded to the reply-to address selected in step one of the email creation process. By default this field is populated with the support email address specif...
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Why do I see clicks but few, or zero, opens in reporting?
Opens are only possible with HTML email, it's not possible to record opens for text-only emails. A recipient who clicked a link in a text-only email message will be tracked as a clicker however...
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How do I make a copy of a sent email?
You can make a copy of an email by going to Email>Sent Email>Actions (next to the email you want to copy)>Make a copy.
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How do I get my report to open as a CSV?
Right click in the browser window on the link and choose 'Save Link As' and it will let you save as a .CSV to whatever location you choose. You can also open the report automatically in Firefox or ...
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Can I pull a bounce report for my sent email?
We don't currently have a way for customers to pull detailed bounce reports themselves, but we are working on a way so that you'll be able to do this in the future. In the mean time, please con...
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How do I allow popups for VerticalResponse?
VerticalResponse occasionally uses popups to provide information or confirmation, or for you to post data to your account or social networks. If popups are blocked, you may be unable to access thes...
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What is Click-to-Conversion?
Click-to-Conversion is a simple way to measure visits to your website from emails launched through VerticalResponse. The Click-to-Conversion feature tracks an email recipient as they click from...