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How do I create a list of contacts who have never responded to my campaigns?
steps: Go to Lists | Segments Click the "New Segment" button Name your list, and click "Choose Segment Type" Choose Advanced Segment: "Segment List Members & Campaign Recipients” then click "Save ...
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How do I change the email reply address after launching my email?
The reply address specified when launching your email is the address our system uses to redirect customer replies. To change the email reply address after your email has been launched follow th...
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Where can I find further help with Google Analytics?
You will find additional information and help with Google Analytics on their help pages- GA’s Troubleshooting the tracking code https://developers.google.com/analytics/resources/articles/gaTrac...
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How do I enable Google Analytics within my account?
You can use Google Analytics to track website traffic generated from the VerticalResponse email campaigns you send. You must first have a Google Analytics account with web pages tagged to work ...
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Is it possible to change a URL in an email once it's been launched?
It is possible to change a URL in an email after it's been sent. This can be a useful feature if an email is sent with an incorrect or broken link. To change a link in a sent email follow these...
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What data is VerticalResponse adding to URLs with Google Analytics enabled?
Five parameters are appended to eligible URLs in any email campaign with Google Analytics enabled. These variables and their associated values are described below. utm_source = VerticalResponse (c...
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Is the reporting for Click-To-Conversion tracking 100% accurate?
While we wish the answer were yes, the reality is that some recipients may have their browser, proxy server or networking settings configured to block 3rd-party cookies. As a result there would...
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How do I find out who clicked, bounced, opened or unsubscribed from my emails?
In order to see who has opened, clicked, bounced or unsubscribed, you can download the report of your sent email. Follow these steps: Log in to your account Go to Emails | Sent Emails and ...
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Now that Gmail automatically displays my images, how will this affect my Open Rate?
Now that the images will be automatically displayed when you open up an email, your Open Rates will be more accurate. This will positively affect your Open Rates. For more information, please che...
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PDF-links-generate-a-ridiculously-high-number-of-clicks
Occasionally, a user will see an unusually high click count for PDF links. Some browser PDF plugins may be resulting in the unusually high click count. The issue appears to be on the email recipien...