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Why do my social sharing click numbers seem off or inaccurate?
Do your social sharing numbers seem a little high? Recently, we've noticed a new issue where a recipient looks like they clicked on a social sharing link several or even hundreds of times withi...
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How can I disable link tracking in my email?
To disable click tracking for individual links in a Freeform HTML or Canvas email you must insert 'nr_' before the 'http:' of a given link.For example: <a href="nr_http://www.verticalresponse.c...
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What is a Bounce?
What is a Bounce?Once your email is launched, a few different things can happen. Most of the time the email is deliveredas planned. But, there are some situations where it doesn’t quite make it int...
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Do hosted versions have tracked links?
If a user clicks on the hosted version from the link in their email, then yes, their link clicks will be tracked. If they click on the archived version of the email (like the link used for soci...
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Why does VerticalResponse change the links within my email?
In order to track clicks VerticalResponse encodes every link in in your email; these will start with cts.vresp.com. When recipients click these links our servers track the click and render the ...
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How do I disable link tracking in my Freeform HTML or Canvas email?
To disable click tracking for individual links in a Freeform HTML email you must insert 'nr_' before the 'http:' of a given link as in the following example:nr_http://www.verticalresponse.comTh...
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Are links in text only emails tracked?
Our system looks for the http:// at the beginning of the URL to append tracking code. As long as you have the http:// at the start of the url they are tracked. If the link just starts off with www....
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Is there a character limit for URL's?
Yes, links you use will need to keep the length of their URL's under 129 characters. If you have a very long link you can use one of the 2 following URL shortening services to shorten it:Bi...
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Is there a way to change the language of the merge field text?
VerticalResponse allows you to create merge fields that allow you to customize your email with information from your list, like first and last names, address, etc. Generally, the merge field will l...
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Why do I need a TEXT version of my HTML email?
All emails sent through VerticalResponse require HTML and a text back-up version. Most recipients will receive the HTML version, and those who are unable to receive the HTML version will receive th...