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Can I reply to posts through VR Social?
Yes! To find replies look on the My Post tab, find your post and you'll see the number of comments. Click on the Engagements link in the top right corner and you'll see the comments and a box t...
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Error message: Facebook page failed
This might be a Facebook authorization failure. Try disconnecting your Facebook account and reconnect. You can do this by first logging out of your Facebook account at Facebook.com and then logging...
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How do I allow popups for VerticalResponse?
VerticalResponse occasionally uses popups to provide information or confirmation, or for you to post data to your account or social networks. If popups are blocked, you may be unable to access thes...
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When will my coupon launch?
Your coupon will go live after you've clicked the "Launch" button on the "Publish Coupon" step. Prior to that, your coupon can remain in "draft" status.
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What counts as a social network for VR Social?
What counts as a distinct social network?A Facebook profileA Facebook business pageA Twitter accountA LinkedIn accountSo, if you were to link up your Facebook profile (the one that's tied to your e...
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Why is my Facebook unlinked?
For your security, your Facebook account permissions expire every 60 days. Simply click on unlink and then relink to reset that permission, and you'll be ready to go!If you notice that your Faceboo...
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Does VR have a full-service Social Media management offering?
Vertical Response does not have a full-service Social Media management offering. VR only offers custom email template design services, which can be found at http://www.verticalresponse.com/custom-e...
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Facebook: How do I change the image for email social sharing?
For a Canvas or Freeform email, you can set the default image for Facebook social sharing by putting the below code in the head section of the HTML code (after <head> and before the head section cl...
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How do I create a list of people who have opened my email?
To create a list segment that will pull contacts that opened particular campaigns:1. Sign in to your account2. Select Lists, then choose Segments from the drop down menu that will appear3. From the...
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Opt-In Status Definitions
There are 5 different mailing states for a contact in your lists: Mailable - This indicates that an individual existed in a member list that you uploaded into our system using the VerticalResponse...