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Articles
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How are duplicates handled if I select multiple lists for an email?
If you select multiple lists for your email campaign, duplicate copies of email addresses will be removed before launch. This process, called deduping, occurs between step four and step five of...
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Email addresses in one row and wants them as one column in excel
Simple! To transpose a row in Excel, follow these instructions: Highlight the row (Click on the row number) Copy contents Click on a cell below your copied row Right click to open the actions ...
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Why is my total sent higher than the total of my lists?
If your total sent email size is greater than the total number of records showing in your list this generally indicates that addresses have been deleted from the list since the email campaign w...
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How do I delete my Master List?
It's not possible to delete the Master List but you can delete all email addresses from your account. Follow these steps. First, download all list members in your account Click Lists Click th...
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How do I delete a list from my account?
When deleting a list, you will have the option to keep the list members in the any other list they may be included in, or to completely remove the list members from ALL lists in your account. T...
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Do I need to delete unsubscribes or bounces from my list when I want to send another email?
Once an email addresses bounces or unsubscribes, the address will be visibly 'marked' on all your lists as unsubscribed or bounced. These addresses will be filtered from any future emails sent fr...
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What is "Merge Campaign Recipients?"
This tool enables you to quickly and easily create a new mailing list by combining the records found on two or more sent campaigns. Simply select any of your previously sent campaigns and a new...
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How do I permanently remove bounced and unsubscribed email addresses from my Master List?
Follow the steps below to mass delete bounces and unsubscribes from your account. You'll first download a list of the contacts you want to remove, and then upload the file to remove them from your ...
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What does single opt in mean?
Single opt in mailing status means that your contact signed up through an opt in form on your site, but did not click the confirmation link in the follow-up email we sent them. Since we weren't abl...
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Can I combine multiple lists into one?
Absolutely! With the help of our segmentation tool you can combine multiple lists into one and here are the steps to do so:- Log in to your account- Click on Lists in the blue toolbar at the to...