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Reset a Bounced Email Address

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Karissa
December 24, 2020 08:21
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If an email address has bounced, most likely it’s bounced because it’s a bad address. There’s a typo, the address is no longer in use, or there’s a filter that’s blocking it from being delivered. Resetting a bounced address doesn’t guarantee that you’ll be able to reach the inbox, but you’ll be able to try again and see if the issue was temporary.

Reset a bounced address using search:
1. Search for that address in the Search box at the top right.
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2. Enter the email address or persons name and hit Search; the contact will come up in a flash.
 
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3. Then click the box to the left of the record and the Unbounce button at the bottom of the page and we’ll reset it for you once you confirm.

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Reset a bounced address via a contact list:
1. Go to the Contacts tab and select a contact list
2. Once you're inside the contact list, you should see a list of all the Active list members
3. Click on the Inactive tab

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4. If there are bounced, unsubscribed, on hold, or unconfirmed list members, they will appear here.
5. To unbounce a contact, select the checkbox next to a particular contact on the left side.
6. Click the Unbounce button at the bottom of the table.
7. Confirm you want to Unbounce the contact(s)

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