Mass Delete

If you need to remove a large number of contacts at once, you can use the Mass Delete tool. You will need a file containing the email addresses you want to delete. If you don’t already have that file, follow the steps below to download your list first.

Download a List (Optional)

1. Go to the Contacts tab.
2. Click on the list name you want to download.
3. Click More Actions (top right).
4. Select Download List.
5. Your list will download as a CSV file.

Your delete file must be a CSV or TXT format, no larger than 4 MB, and it should contain only email addresses. Make sure the file includes no header row, no additional fields, and no extra data—just one email address per line.

How to Perform a Mass Delete

1. Go to the Contacts tab.
2. Click the list name where you want contacts removed.
3. To delete contacts from your entire account (all lists), select All Contacts.
4. Click More Actions in the top right.
5. Select Mass Update.
6. Choose Delete from account (permanent).
7. Upload your prepared file containing the email addresses.
8. Click Submit.

The selected contacts will be permanently deleted from the list (or from your entire account if All Contacts was selected).