Logo
English (US) Español
Submit a request Sign in
  1. Verticalresponse
  2. Vertical Response Classic (VRC)
  3. Email
  4. Library

When I send myself a test message, I get a different image than what I uploaded

Avatar
Karissa
January 15, 2021 10:04
Follow

This can happen occasionally when you upload a new image with the same name as a previously uploaded image.

Even though the image itself is different, the file path is the same, and so the servers look for the original file stored under that name (In this case, the older image.) The easiest way around this is to rename your image to a unique name.

It is possible for support to flush the cache to remove the old images if you would prefer or must use the existing name, but it does take some time.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.

Articles in this section

  • How do I adjust the size of my image?
  • How do I delete an image from the Library?
  • How do I access the library?
  • When are the Click-To-Conversion cookies set and when do they expire?
  • What is the storage limit in the Media Library?
  • How do I upload an image into the Library?
  • When I send myself a test message, I get a different image than what I uploaded
  • How do I add an image to a folder inside the media library?
  • I sent an email with two different images in it but the same image showed for both. Why?
  • How do I insert an image into an email?
See more

Can't find what you're looking for?

Let us help you!

Submit a request

Copyright © 2011-2022 VerticalResponse. All rights reserved.

Powered by Zendesk