1. Verticalresponse
  2. Vertical Response Classic (VRC)
  3. Salesforce
  4. Reporting/Statistics

Salesforce Campaign History not updating

Avatar
Karissa
May 04, 2024 08:24
Follow
  1. Go to the Campaign "Campaign | Campaign Name"  in question and click "advanced setup"
    • Default Member Status values are usually "Responded" and "Sent". VR needs "bounced", "opened", "clicked" and "unsubscribed" to report back to the Campaign History. If they don't have those values set up for this campaign, then we won't be able to push back already sent email reporting. However, once they set those up, we can push back future mailing data for the campaign. 
  2. Click "Edit" and add "bounced", "opened", "clicked" and "unsubscribed" as member status values.
  3. On future mailings for lists created from this Campaign you will find the current member status updated in the Lead and Contact Campaign History.\
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.

Articles in this section

  • Salesforce Campaign History not updating
  • What happens when I uncheck the Update My Leads and Contacts option when I launch my email campaign?
  • Lead or Contact shows both "Bounced" and "Opened" (or Clicked) for an email campaign
  • Can I attend a VR for AppEx product demonstration?
  • My Activity History is not updating in Salesforce
  • When is Campaign History for my Leads and Contacts updated with VerticalResponse email data?
  • Why do statistics under VR Email History appear inaccurate for my Leads or Contacts?
  • How can I see the specific link a Lead or Contact clicked in Salesforce.com?
  • How can I see the specific link an email recipient clicked in Salesforce?
  • When is Activity History for my Leads and Contacts updated with VerticalResponse email data?
See more
Powered by Zendesk